Delivery Contract

It is important to understand the Delivery Contract to allow effective communication between the school and Mind of the Student. We appreciate your understanding and support with this.

This Delivery Contract outlines the free services (where applicable) provided by Mind of the Student, as well as the responsibilities of the booking establishment when accessing these services. By signing and returning this document, your establishment confirms that it will meet all relevant obligations.

General

• Mind of the Student provides their service at no cost to the establishment making this booking (if applicable).

• If the establishment is unable to fulfil their side of the commitment without reasonable reason, which causes financial implication to the Charity or impacts on the Charity’s ability to help young people elsewhere, delivery and future collaboration will be stopped.

• Mind of the Student will raise any concerns with the allocated member of the establishment’s Senior Management Team.

• Each party commits not to make any disparaging remarks about the other or generally about Mind of the Student or to take any action, which may bring the other party into disrepute.

Mind of the Student will:

• Deliver their programme, on a preferred date to the establishment.

• The programme will always be in person however if Government guidelines change, this can be facilitated virtually.

• Where appropriate send pre-programme resources to be completed by theparticipants that helps to prepare them to get the most out of the day.

• Liaise with the allocated staff member to confirm date, timings, and resourcing of facilitators.

• Gather feedback from staff and participants attending sessions.

• Provide a feedback summary of the participants’ surveys to the establishment when provided.

• Follow-up with the establishment to debrief on the day; what worked well and what could be adjusted and to discuss booking future programmes.

• Mind of the Student reserves the right to make no further bookings should feedback forms not be completed satisfactorily (expectation of minimum 75% return rate on all surveys).

The establishment making this booking will:

• Commit to facilitating the booked programme once a date has been confirmed.

• Provide a date for us to visit and facilitate the programme.

• Liaise with the Programmes Team if the date changes.

• Make sure that the participants complete the pre-programme resources to supplement the programme delivery.

• Share the survey link and make sure all participants complete a feedback survey as soon as possible, after the programme delivery has taken place.

• Commit to a minimum 75% return rate on feedback surveys from the participants and 100% from staff.

• Share any photos, articles or posts related to the day with Mind of the Student.

• Complete a staff survey to provide the number of participants that attended any programme delivery and information on the mix of participants in terms of gender, ethnicity and those eligible for pupil premium or FSM.

Face to face sessions:

• Ensure there is an adequate number of staff members to help facilitate the programme delivery and monitor participant behaviour.

• Ensure that there is a suitable room booked for the session with the correct equipment – laptop or PC with a screen and the ability to play audio.

• Make every effort to reserve parking space(s) for Mind of the Student staff if they are driving.

Virtual sessions (only applicable if Government guidelines change as a response to COVID-19):

• Share virtual link as appropriate.

• Ensure at least one member of staff is online for the whole workshop day if virtual.

• Follow all safeguarding requirements around virtual sessions.

• Moderate chat and question and answer facility.

Cancellations

Mind of the Student will always endeavour to deliver the workshop day as originally planned, however, in the rare case that Mind of the Student must reschedule they will aim to provide at least 14 days’ notice to the school and will book an alternative date and time to run the workshop day.

If you as a school need to cancel, we ask that you also provide at least 14 days’ notice to Mind of the Student. If you decide to cancel the workshop day, less than 14 days before the said delivery date (detailed above), our standard cancellation fee will apply which is £260 – this will cover any pre-planned travel arrangements for our staff/volunteers and other reasonable costs incurred to the charity. This must be paid within 28 days from the original workshop day date.

Liability

By entering into this agreement, the school warrants that it shall be liable for and shall indemnify Mind of the Student against any liability, loss, claim or proceedings arising under any statute or at common law in respect of any acts of negligence or omissions by it or its staff, servants or agents arising in connection with the school responsibilities under this agreement.

Complaints

Should a school wish to make a complaint about the provision of the service they should contact the Director, Kieran Goodwin kieran@mindofthestudent.org.uk.